Slack Channel vs Thread, the debate rages!

We have experienced much discussion on the best way to approach incident response in Slack. Some claim a dedicated channel is the right way to go; to avoid distractions. Others say you should use a thread in a common incident channel; to aid in identifying related ongoing incidents. Still others say the priority or severity should dictate the approach; to get the benefit of both and avoid channel clutter.

After lots of thought and analysis we at RigD have concluded that the correct approach is the one that works best for your team. Every team has it’s own work styles, habits, and preferences. The best approach is the one that ensures your team can respond quickly and effectively no matter the incident.

RigD gives you the power to choose…Channel or Thread?

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Try it yourself. Install in Slack here.